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Glossary of terms

ERP - Enterprise Resource Planning - business applications designed for companies of all sizes and industries, which are used for planning and managing business processes. Often ERP applications are identified as accounting software, but although they have some elements of bookkeeping software, ERP applications are much more than that.

NAV - abbreviation for Navision - ERP application Microsoft Dynamics NAV



Microsoft Dynamics CfMD

CfMD tested solution

ESKA Croatian Localization 


Registered solution ESKA Croatian Localization is developed for Microsoft Dynamics NAV.

SLA (Service Level Agreement)
- SLA terms (including customer responsibilities, ESKA responsibilities, response time and response procedure) are part of each customer contract. Part of customer contract is MESA, as well.

Support Lifecycle
- Support Lifecycle terms are part od each customer contract. 

Product Roadmap
- Product roadmap is available upon request to contact for general questions (for active* customers only). Product roadmap change is distributed to all active* customers.

Support Knowledge Database
- Distribution of records from support knowledge database to customer is described in customer contract.

Contacts
- Contact for sales: prodaja@eska.hr

- Contact for technical questions about the solution: tech.support@eska.hr

- Contact for support and escalation questions about the solution: support contacts are dedicated per customer (part of agreement with customer).

- Contact for Microsoft escalation (only used by Microsoft): MS.escalation@eska.hr

*active customers are customers that have rights to use solution and are actively enrolled in BREP

You can find detailed description of ESKA Croatian Localization here.